Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
• This service is for pre-approved logos ONLY - Please contact us PRIOR to ordering if you do not have a vector file of your logo.
• Under this service, we will utilize the raster image of your logo to create the cut file for your sign. This service fee does not cover graphic design services or logo creation. You must have your own pre-designed logo PRIOR to ordering any business logo sign.
• This service is to be ordered with a pre-existing business logo sign order ONLY.
• No product or file will be supplied to the customer. This is for a service only.
• Logos will be duplicated as closely as possible; however, please be aware that when working from a raster image, there is some margin for variation and error. Because of variations in image resolution, pixelation of images, and the nature of hand tracing designs, we cannot guarantee that your logo will be 100% identical to the original. Also, we request that you supply the names of your logo fonts for file conversion. If the font requires a commercial license for use, the customer will be responsible for the cost of the commercial license in addition to the price of the conversion fee. If you do not know the name(s) of the font(s) used on your logo or if you would decline the purchase of the commercial license, we will substitute your text with a font that is as close as possible to the original.
But please contact me if you have any problems with your order.
Please be advised that by purchasing from HouseSensationsArt, you are agreeing to our terms and conditions.
1. Our business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
2. Every item in our store is custom-made at the time of order: We do not offer returns, refunds, exchanges, or cancellations. If an error is made on our part, we will make every effort to provide a resolution. Please note that we start working on your order within hours of receipt.
3. We cannot remake items where the wrong personalization, font, color or size was ordered. Please review the color, font, item details & processing times PRIOR to purchase to ensure that you are aware of what is being ordered & will be happy w/ your order.
4. Damages or Errors – In the event that the item arrives damaged, please contact us within 72 hours ( 3 business days) of the package delivery with photos of the item & packaging so that we can file a claim with the shipping carrier and ship out a replacement to you as quickly as possible. Please keep all original packaging and its contents which is required by the shipping provider for inspection.
Please email the following photos:
1.) outside of the box showing all the fragile tape and any damages to the box or bends
2.) One up close of the label
3.) the inside with the bubble & Packing material
4.) Any damages to the inside of the box
5.) Damages to the item
6.) Full image of the item from the front and back.
5. Our products are warrantied to be free from material defects in workmanship, materials, and construction from the date of delivery for 30 days when used for normal indoor/outdoor use.
EXCLUSIONS: Our products are not warranted against normal wear & tear, accidents, abuse, neglect, or damage resulting from improper use, mounting, care, storage, or saltwater exposure. Because many of our products are handcrafted & made with natural materials, variations in size, shape, & color can be expected.
* Lake/Marine/Saltwater use is not considered a normal outdoor environment. We do not warranty any product that has exposure to saltwater or brackish water. We recommend regular cleaning & the add-on clearcoat for any saltwater exposure.
6. All payments are processed through Etsy for the security of your personal information. We do not have records of your payment information. Should you need to add something to an order, an additional order will need to be placed.
7. Because your security is important to us, we only communicate through ETSY Messages. Please verify that all information in your ETSY account profile is correct, including your email and shipping address.
8. We offer USPS or UPS Ground shipping options at checkout. Our free shipping option is via USPS. ADVERTISED SHIPPING CHARGES & FREE SHIPPING APPLIES TO THE 48 CONTINENTAL U.S. STATES ONLY- FOR SHIPPING COSTS TO HAWAII, ALASKA, APO ADDRESSES OR OTHER, PLEASE CONTACT US FOR CURRENT RATES.
9.Processing times are located under the "Shipping and Returns" section of each listing. If you need your item by a specific date, please contact us PRIOR to placing your order to ensure we can accommodate your request. Transit time is approximately 3-10 business days but may vary in peak season. We do not have any control over delivery times provided by carriers.
10. Most of our items have "Allowable Customization Options" that can be personalized for the price that is listed. If you like additional changes made to the design beyond the "Allowable Customization Options", please contact us for a custom quote.
11. We will provide you with (1) free design proof UPON REQUEST ONLY following purchase for PERSONALIZED ITEMS ONLY within approx 5 business days (variable depending on order seasonal volume). All orders are final. Please enter the text exactly as you would like it on the sign. When you receive proof please verify the accuracy of spelling & details that match what you requested on the order. If we do not hear from you within 48 hours after sending the proof we will move your order to production.
*Please be aware that requesting a digital proof, changing personalization details will delay the ship date & will incur design change fees. We do not allow cancellations after design work has been started. NO EXCEPTIONS
12. We will be glad to work with you to create a custom design. Please contact us for the custom design request form and price quote.
13. All photos, designs & design proofs appearing on this site are the property of HouseSensationsArt. They are protected by U.S. Copyright Laws and may not be downloaded, forwarded, shared, or reproduced in any way without the prior & express written permission of HouseSensationsArt. All designs including custom designs are the sole property of HouseSenationsArt. Purchases for custom design is strictly for the "physical item" and does not include rights to the design. We do not sell any of our files for commercial or personal use. Copyright violators will be served and prosecuted by our legal team.
14. We are glad to include a free gift card with a message. Please include your message in the " Notes to Seller" at checkout.
15. Screws & Mounting Hardware are not included with your purchase unless otherwise stated in the listing details. We do offer Powder-coated screws, Sign stand-off hardware, Magnetic wall hangers, Over-the-door hooks, and Ribbons & Bows for purchase.
16. In order to adhere to Etsy's policies regarding "Scheduled Ship by Dates," we do not offer photos of the completed item before shipment, but we do offer digital proof upon request prior to cutting so that you can see a preview of the item before it goes to production. See policy 11 for details.
PROPER CARE AND MAINTENANCE – Please note that we use a high-grade UV-resistant powder coat finish to color our items. Powder coating is durable both indoors and outdoors, but like most household items, it does require proper care and maintenance. All items should be handled with care. Clean your item with mild dish soap, soft cloth, and water only. Do not use any cleaner on your item that you would not use on your car. Our powder coat manufacturer recommends that a clear coat sealant be added over the powder coat at least once every 1-2 years for any products that are used outdoors in order to extend the life of the finish. If you are located near salt water, you may require a clear coat more often.
FOR RAW METAL ONLY SIGNS - Raw Metal without a clear coat WILL rust and/or weather, even indoors. The clear coat sealant will protect the sign from rusting and weathering. If you ordered a Raw Metal Only sign and would like us to add a clear coat to your item, please let us know within 24 hours of receipt of the digital proof.
ALL RAW METAL SIGNS (both with and without a clear coat) may show flaws and imperfections that exist in the metal. This may include scratches, flecks, gouges, burns, rings, dark spots, etc. This can give the metal a unique, rustic, or rugged appearance. If you would like these characteristics covered, we recommend selecting a colored powder coat finish. Raw Metal also varies in color from light silver to black.